FAQs

Membership

• Which insurance policies are Workplace One members required to have?

• How do I book a tour of a Workplace One Building?

• What is Workplace One’s photo and film request policy?

• What is Workplace One’s pet policy?

• How do conference rooms work? Can I book conference rooms more than a month in advance?

• Does Workplace One charge members for utilities?

• What are the different workspace solutions that Workplace One offers?

• What is Workplace One Monthly vs. Workplace One On Demand?

• What are Workplace One Member benefits and where can I find a list of included benefits?

Billing

• What are the additional fees for reservation credits, printing, etc.?

• How can I view my invoice?

• When is my service retainer due? When is my first month’s membership fee due?

• When are late fees applied?

• What does my monthly invoice include?

• How do I know if you have received my payment?

• How can I update the company name listed on our invoices?

• Can I review next month’s invoice before it gets finalized?

• What payment methods do you offer? How can I change or update my payment method information?

• How can I update the address listed on my invoice?

WI-FI

• How do I connect my device to the Workplace One Wi-Fi?

• How do members connect to the Wi-Fi at Workplace One?

• Which devices are supported on Workplace One Wi-Fi?

• How do visitors and guests connect to the Wi-Fi at Workplace One?

• How can I change my Workplace One Wi-Fi password?

• I have lost my internet connection, what do I do?

• How do I find my username and password for connecting to the Wi-Fi?

TV Screens

• How do I connect to a TV in a conference room?

• I am having trouble connecting to a conference room TV. What should I do?

Printing

• How do I install Workplace One Printing Services?

• How do I scan on a Workplace One printer?

• How do I print in black and white?

• How do I troubleshoot printing issues?

• Can I bring my own printer?

Phones

• How do I use Wi-Fi calling?

• How do I order a phone or phone line?

• How do I reset my phone voicemail or change my password?

• Does my office come with phones?

• How do I use the conference room phone?

• How do I troubleshoot phone issues?

• After receiving it, how do I set up my phone?

Security

• Does Workplace One have an emergency call centre?

• What do I do if I see a door that doesn’t seem secure?

• What is Workplace One’s event policy for alcohol and security?

• How does Workplace One keep my workplace safe?

• Would Workplace One ask me for my personal or financial information?

Facilities

• How do I get notified of a Mail and Package Delivery?

• I lost my keycard, what do I do?

• Who completes Workplace One maintenance work?

• What do I do if I see a leak or flood at my building?

• What do I do if I need to use the freight elevator?

• What is the voltage of the outlets in my office?

• What is Workplace One's office signage policy?

• How do I adjust the temperature in my office?

• How often will my office be cleaned?

• How do I add or remove Workplace One furniture from my office?

• Can I bring my own furniture?

• Can I add additional privacy vinyl or bring in blinds to make the space more private?

• How are office sizes measured at Workplace One?

• What happens if I need more space or desks?